How long will it take to receive my order?
All our candles are hand poured
at the time your order is placed. Candles must set up before shipping so
most orders will ship 2 to 5 business days. There are occasions when it may
take a few extra days, if it is a extremely large order or during the busy
Holiday season.
Remember burning candles safely is your responsibility.
We are not responsible for any misuse of our product.
Rustic Scents Candles shall not be responsible for any
injuries, damages or losses of any kind due to your use of any product
purchased from Rustic Scents Candles.
Your purchase from Rustic Scents Candles signifies your
acceptance of the aforementioned information and policies.
Returns
To protect the integrity of my products, I do not accept returns. If you
have any problems with your order I will do all I can to resolve the issue
and make things right with you.
In the case of damaged product, please contact us
immediately at sales@Rusticscents.com , with "Damaged Candles" as the subject of
your email. We must know within 3 days of receipt in order to make the
appropriate claim with the carrier. We will provide you with instructions
which usually involves filing a claim with the carrier. The carrier usually
requires seeing the package.
Yes we do except credit card master card visa , we prefer Pay Pal but will also accept
check or money orders. With Pay Pal it is free to buy and you may use a credit
card with no cost to you as the buyer plus the added protection of Pay Pal .
With Pay Pal you may also use a direct debit account .Use the below link for
information and to register. You may use Pay pal without having account with
pay pal.
http://www.paypal.com
We ship to the U.S. and Canada. If you have an
international order request, please send us an email at
sales@Rusticscents.com and we may
be able to accommodate you.
Our Commitment To Privacy
Your right to privacy is very important. RusticScents.com recognizes
that when you choose to provide us with information about yourself, you trust
us to act in a responsible manner. We believe this information should only be
used to help us provide you with better service. That's why we have put a
policy in place to protect your personal information.
The Information We Collect
In general, when you visit our website and access information, you remain
anonymous. However, we collect personal information for two reasons:
- Ordering Products
When ordering a product from Rustic Scents , we request shipping
information, such as your name, street address, e-mail address, and
telephone number. This information will remain confidential and will only be
used to ship you your product. .
- Submitting Feedback
If you have a question or concern, you may submit feedback via our contact
page. We request your name and e-mail address in order to respond to your
comments. This information will not be shared with third parties or used for
other purposes.
I do my best to keep each scent stocked. In rare cases of a
large order of one scent, I may run out but will do my best to get a new
supply in within a few days. In the event your order is delayed I WILL email
you to let you know
Shipping Info
Please
allow 1 - 4 days for shipping. Any orders under $5.00 will have a 50 cents
handling charge to cover box, tape, bubble wrap etc. Any multiple orders
that can fit will be mailed in the flat rate USPS Priority box if this saves
in shipping. I prefer always using priority but smaller orders will carry an
option. Insurance is optional and paid for by buyer. I package very
carefully and expect your items to get to you safely!
